At Top one mall , we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we now offer up to 5 years’ warranty on selected products, depending on the product category and warranty plan chosen.
Extended Warranty Options – Now Up to 5 Years
For select products, Top one mall offers Extended Warranty Plans for purchase, providing additional coverage up to a total of 5 years. These plans are designed to offer long-term protection and peace of mind.

Extended Warranty Benefits:

Additional Coverage Duration: Extend your warranty for up to 4 additional years beyond the standard 12-month warranty.
Comprehensive Protection: Coverage may include repairs, replacements, and other services not included in the standard warranty.
Convenience: Simplified claims process with direct access to our customer support team.

Terms and Conditions:

Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
Pricing: The cost of the Extended Warranty Plan varies depending on the product and the selected coverage period (1 to 4 additional years).
Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty.
Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.

Contact Us

Need help choosing the right product or checking delivery options? Our team is here to help.

For product advice, delivery quotes, order updates or installation enquiries, please contact us using the form below.

Customer Service Hours:
Monday – Saturday, 9:00am – 6:00pm AEST

When contacting us about an order, please include your order number, delivery postcode and product name so we can assist you faster.

At Kooka Living, we specialise in large, specialised,
and made-to-order products that require careful preparation, coordination, and delivery planning. To ensure transparency and a smooth customer experience, delivery timeframes may vary depending on the product type, fulfilment process, and delivery region.
Orders are typically reviewed and processed within 1 business day after payment confirmation.

Customers will receive email updates at key stages of the order process, including:

Order confirmation
Order preparation or scheduling
Dispatch or delivery booking (where applicable)

If you do not receive an email update, please check your spam or junk folder, or contact our customer service team.

(Occasionally, incorrect or missing email addresses may prevent notifications from being delivered.)
2. Delivery Timeframes：
Delivery timeframes vary depending on the product category, stock availability, and delivery location.

A. In-Stock Standard Products

Products available in local warehouses are typically dispatched within:

Dispatch Time：
2–5 business days
Estimated Delivery Time After Dispatch
Metro areas: 5–10 business days
Regional areas: 7–14 business days

Delivery timeframes may vary depending on scheduling availability and destination.
B. Custom-Made & Made-to-Order Products

Some products are custom-made or produced to order based on individual customer requirements.

These products require additional production and preparation time prior to dispatch.

Estimated Delivery Time：
4–8 weeks
Estimated delivery timeframes (ETA) are displayed on the relevant product pages prior to purchase.

Customers will be notified if any significant changes occur during the production or delivery process.
C. Small & Lightweight Items

Small or lightweight items may be delivered separately from larger products.

Estimated Delivery Time
5–10 business days

Delivery methods may vary depending on stock availability and destination.

D. Vehicles, Machinery & Equipment Products

For products requiring specialised freight, handling, or coordination, delivery timeframes may vary depending on the item type and delivery location.

Additional scheduling time may be required for safe transport and delivery arrangements.
3. Installation Services & Pickup

For orders that include professional installation services:

Delivery and installation are coordinated together by our installation team
Products are delivered, positioned, and installed during the same visit
Delivery may take approximately 1 additional week longer than standard delivery services

Customers will be contacted in advance to confirm site readiness and installation scheduling.

Pickup Orders：
Pickup is available by appointment only and subject to stock availability.

Customers will be notified once their order is ready for collection.

Priority Delivery：
Priority delivery options may be available at an additional cost.

Please contact our customer service team to request a delivery quote and availability confirmation.

Specific delivery date requests are subject to scheduling availability.
4. Delivery Conditions & Requirements

Delivery is typically made to:
Ground floor
Front door
Garage access

For large or heavy items, an able-bodied person may be required to assist with unloading.

Missed deliveries may result in:
Re-delivery fees
Delivery delays due to re-scheduling
5. Peak Periods & Exceptional Circumstances

During peak periods, including public holidays and promotional events, delivery timeframes may be extended.

Delays may occasionally occur due to:

Carrier capacity limitations
Scheduling constraints
Weather conditions
Other unforeseen logistics circumstances

Customers will be notified if significant delays arise.
6. Our Commitment

Kooka Living is committed to clear communication, professional fulfilment, and fair resolution at all times.

We aim to deliver all orders within the estimated delivery timeframes provided on our website.

If an order is delayed beyond a customer’s expectations, customers are welcome to contact our customer service team to discuss available options, including:

Alternative product solutions
Delivery updates
A full refund, should the customer prefer not to proceed with the order

We appreciate your patience and understanding while we carefully prepare and coordinate your order.

Warranty Policy
At Kooka Living, we are committed to providing high-quality products designed for durability, functionality, and long-term enjoyment. To give our customers peace of mind, we offer up to 5 years’ warranty on selected products, depending on the product category and warranty plan selected.

Our standard warranty is 12 months across all product categories, with optional Extended Warranty Plans available for qualifying items.

1. Warranty Coverage
This warranty covers:
Manufacturing defects in materials or workmanship
Structural failures, including frame or welded joint breakage
Electrical or mechanical component failures caused by manufacturing defects
Material deterioration not resulting from normal wear and tear

2. Exclusions & Limitations
This warranty does not cover:
General wear and tear, including scratches, dents, fading, or discoloration caused by sunlight, moisture, or regular use
Accidental damage, misuse, neglect, improper assembly, overloading, or failure to follow usage instructions
Environmental or weather-related damage, including rust, mold, mildew, excessive humidity, UV exposure, or extreme temperatures
Consumable parts and accessories, including pool table cloth/felt, batteries, rubber grips, cushions, or charging cables, unless faulty upon delivery
Unauthorized repairs, modifications, tampering, or use of non-original parts
Commercial, rental, or non-residential use unless

3. Extended Warranty Options – Now Up to 5 Years：
For select products, Leaf Living offers Extended Warranty Plans for purchase, providing additional coverage up to a total of 5 years. These plans are designed to offer long-term protection and peace of mind.

Extended Warranty Benefits:
Additional Coverage Duration: Extend your warranty for up to 4 additional years beyond the standard 12-month warranty.
Comprehensive Protection: Coverage may include repairs, replacements, and other services not included in the standard warranty.
Convenience: Simplified claims process with direct access to our customer support team.

Terms and Conditions:
Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
Pricing: The cost of the Extended Warranty Plan varies depending on the product and the selected coverage period (1 to 4 additional years).
Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty.
Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.
4. How to Purchase an Extended Warranty

To add an Extended Warranty Plan to your purchase:
At Purchase: Select the Extended Warranty option during checkout on our website.
Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding an Extended Warranty Plan.

5. Warranty Claim Process
If you encounter an issue covered under warranty, please follow these steps:

Step 1: Submit a Warranty Claim
Contact our customer service team at customerservice@leafliving.com.au or 1300 809 911 with:

Proof of purchase (order number, receipt, or invoice).
A detailed description of the issue, including how and when it occurred.
Photographic or video evidence clearly showing the defect.
Step 2: Warranty Assessment
Our team will review your claim and may request additional details if needed.

Step 3: Resolution Options
If the claim is approved, Leaf Living may, at its sole discretion, offer:

Replacement of defective parts.
Full product replacement.
Refund (where applicable), in line with our refund policy.

6. Additional Terms & Conditions：
If the original product is discontinued, we may replace it with a comparable product of equal value.
Customers may be responsible for return shipping costs if the issue is not due to a manufacturing defect.
Warranty claims must be made within the active warranty period (up to 5 years, depending on the product and plan purchased).
This warranty is non-transferable and applies only to the original purchaser.

7. Australian Consumer Law Compliance
This warranty operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL:

Consumers are entitled to a replacement or refund for a product that has a major failure.
Consumers are entitled to repair or replacement if a product fails to meet acceptable quality standards and the failure is not classified as major.
For more information, visit the Australian Competition & Consumer Commission (ACCC)website.

1.Assembly required. If you have any questions during installation or need installation assistance, please contact our customer service team.
2.Colours may vary slightly due to lighting and screen display differences.
3.Please allow a 1–2 cm measurement tolerance.